LCPtracker Blog

The Staff Corner: June 2013

Did You Forget?

The Forgotten Link

By: Joe Reece

Support Technician

5e2e2k8vHow often do you forget your password(s) that allows you to access your LCPtracker account(s)? It can definitely become frustrating, especially after trying to contact LCPtracker Support on a high call volume day.  Do not fear, Support will get back to you as soon as possible!  As a Support Team member, I get a lot of calls and emails from clients who have forgotten their password to gain access to their account.

Coming from security background studies in college, password security is an important part of protecting an account you may have and the sensitive information that account contains.  Here at LCPtracker we have a standard of password rules to follow when creating your login password and your eSignature password.

Password Rules:

  • Must be at least 6 characters long
  • Must contain at least one lower-case letter and one upper-case letter
  • Must be no longer than 20 characters

The more difficult your password is, the less chance a potential intruder may have in gaining access to your account.

It’s inevitable, though, we are only human and people forget things.  Especially things such as passwords.  The Support Team at LCPtracker is here for your support in such cases.  You can give us a call or send us an email asking us to reset your password in order for you to regain access to your account with a Temporary Password.  If you are unable to get ahold of our Support Team and desperately need access to your account, then you can always use our Password Help link located on our Client Login page.  Clicking on this link will enable a Temporary Password be sent to the email listed as the contact email for the company.  You simply click the link, type your User ID and the Email associated with your account, and click submit.  Within a matter of seconds you should have an email in your inbox with the temporary password for login.

Ultimately, if you’re in a hurry and need access because you forgot your password or misplaced it from where you wrote it down, then the Password Help link is the way to go!

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